Privacy Policy

Effective Date: 11/25/2024

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tntheatingandair4u.com/, use our services, or interact with us in any other way.  SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Please read this Privacy Policy carefully to understand how we handle your personal data. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of information when you use our website or interact with us, including:

a. Personal Information

When you request services or contact us, you may be asked to provide certain personal information, including:

  • Name
  • Email address
  • Phone number
  • Address (for service locations)
  • Payment information (e.g., credit card details)
  • Service-related preferences or issues

b. Non-Personal Information

We may automatically collect non-personal information when you visit our website, such as:

  • Browser type and version
  • Device type
  • IP address
  • Referring website URLs
  • Pages you visit on our site
  • Time and date of visits

This data helps us analyze website usage trends and improve our services.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage heating, air conditioning, and other related services
  • Process payments and send service-related invoices or receipts
  • Communicate with you about appointments, promotions, or new services
  • Improve our website, services, and customer experience
  • Respond to inquiries, feedback, or service requests
  • Comply with legal obligations or enforce our terms of service

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, or companies involved in delivering our services. These third parties are required to protect your information in accordance with this Privacy Policy.

We may also disclose your information:

  • To comply with legal requirements, such as responding to subpoenas, court orders, or government requests
  • To protect the rights, property, and safety of TNT Heating and Air, our customers, or others

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your browsing experience. These technologies help us analyze usage patterns, personalize content, and remember your preferences.

You can control cookie settings through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correct: You can request access to your personal data and ask for corrections if the information is inaccurate or incomplete.
  • Delete Your Information: You can request that we delete your personal information, subject to certain legal or contractual obligations.
  • Opt-Out of Communications: You may opt-out of receiving marketing emails by clicking the “unsubscribe” link in our communications or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. SMS Opt-in Consent

SMS Opt-in Consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

10. SMS Terms and Conditions

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from TNT Heating and Air, you may receive messages related to the following: Appointment reminders, Follow-up messages, Billing inquiries, Promotions or offers (Example: “Hello, this is a friendly reminder of your upcoming appointment with TNT Heating and Air. You can reply STOP to opt out of SMS messaging from TNT Heating and Air at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. You may receive up to 10 SMS messages per week related to your
services, such as friendly appointment reminders or work updates. 

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent
domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from TNT Heating and Air in the following ways: Verbally, during a conversation; By submitting an online form
By filling out a paper form.

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us
directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://tntheatingandair4u.com/contact/.
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.” Message frequency may vary.
  • For assistance, text “HELP” or visit our Privacy Policy page, https://tntheatingandair4u.com/privacy-policy/. 
  • Message frequency may vary.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us at: tntheatingandair_4u@yahoo.com.

 

By using our services or interacting with our website, you agree to the collection and use of information as outlined in this Privacy Policy.